Documentation

Open the portal, sign in with your email and password, and stay signed in on your own device.

Switch between English, Armenian and Russian and between the light and dark theme; the portal remembers both.

Work as a Global Admin, an Org Admin, a complex's staff or an owner from one account, and move between them in the header.

How long you stay signed in, how to sign out of one device, and how to sign out everywhere at once.

Forgot your password? Get a reset link by email and set a new one; this signs you out everywhere.

Everyone joins an organization or complex by invitation: open the link, create your account or sign in, and accept.

The platform operator: organizations, complexes and their admins, platform settings, the audit log and website leads.

An organization's administrator: its complexes, their administrators, and complex-admin rights in every complex of the organization.

A complex's administrator: its profile, structure, units, unit types and the permissions of its staff.

Accountant, Board member, Maintenance staff and Concierge / security: what each sees by default, and how the complex changes it.

Owners and residents: their units, payments, requests and the building’s news. These pages are coming soon.

The management companies and associations on the platform: create them, keep their details, and suspend, archive or restore them.

The buildings and districts an organization manages: list them with their figures, create new ones, edit, archive and restore.

A complex's public and legal details, contacts, currency, languages and time zone, kept by its administrators.

Who runs each organization and complex: appoint organization and complex administrators, invite them by email, and revoke access.

The only way into an existing organization or complex: a single-use link, valid for 14 days, that creates an account or adds a role.

What each role may do: the fixed roles, the four configurable staff roles, their platform defaults and each complex’s own changes.

The frame units are placed in: a building's blocks, entrances and floors, or a district's streets and blocks.

See every unit in its place, coloured by status: a building's entrances and floors as a chessboard, a district's streets as a map.

Fill an empty complex from one you already set up: blocks, entrances, floors, streets and custom unit types in one step.

The built-in kinds of unit, and the custom types a complex adds for anything else, such as a wine cellar or a workshop.

The complex's register of units: search, sort and preset views, edit cells in place, change many units at once, and open a unit's card.

The concierge, security, cleaning and maintenance staff of a complex, when they work and the account each may be linked to, beside the vendors and contractors who service it.

Save a list’s search, filters, sorting and columns under a name, and export a list to Excel, CSV or PDF; finished files wait in My exports.

A tamper-evident record of every security-relevant change and sign-in, with a one-click check that nothing was altered or removed.

Messages from the website's contact form: see who wrote, move each one from New to Contacted to Converted or Closed, keep notes and export them.

Choose which of English, Armenian and Russian people can use, the default for new users, and see how complete each translation is.

Choose which currencies organizations and complexes can pick, and see where each one is in use.

Reusable fees, such as maintenance per m² or parking per slot, defined once for the whole platform.

The price list of the platform: what organizations pay, per unit, complex, user and storage, and what each plan includes.

How the platform, organizations and complexes each pick a currency and a time zone, and which one a date or amount follows.

The text of every notification the portal sends, per channel and language, edited once for the whole platform.

A dashboard for each role, and analytics that compare periods across organizations and complexes.

An Org Admin's view of the audit log, limited to their own organization.

Plans and the monthly platform invoice each organization pays for its usage.

The notification center, each person’s preferences, and the templates of the messages the portal sends.

Create many apartments, parking slots, storage rooms or houses in one step, with a live preview of every number before anything is created.

The complex's people: add an owner with their units and invite them by email, SMS or a link with a QR code, resend, suspend, import and export.

See every parking slot level by level, coloured by who uses it, assign slots to owners, rent them out and turn free slots into visitor slots.

Hand a unit from its owners to new ones after a sale, today or on a later date; the history stays with the unit.

Planning the year’s spending by category, comparing it with the expenses, approving it and keeping the signed copy.

Recording what the complex spent, by vendor and category, with its receipts, and how the expenses fill the budget.

The rules each unit’s monthly charge is computed from: per unit, per m², per parking or storage slot, per resident, or one-time.

Fee rules, monthly invoices, late fees, payments, debt, budget, expenses and the reserve fund.

Each month’s invoices by status and owner, generating the month, the automatic run and each invoice’s PDF.

Every unit you hold, inviting family and tenants with limited access, your contact details and privacy, and the documents that prove your ownership.

Recording a payment made in cash or by transfer, importing a bank statement, how a payment pays the oldest invoices first, reversing one and its receipt.

News for a complex’s owners and residents, with audiences, translations and read receipts, and urgent alerts.

What each of your properties owes and by when, this month’s charges, your payment history and receipts, paying in a few taps, and sending the receipt of a transfer or cash payment.

Conversations between a complex’s owners, residents and the management office, with moderation and attachments.

The notices your complex sends you, emergencies first, in your language, and the latest of them on your Home.

Scheduling general meetings, following who registered and who gave a proxy, marking them held or cancelled and publishing their minutes.

Publishing formal votes and simple polls to the owners, following the quorum and results, reminding owners and exporting the protocol.

Vote on your complex’s polls and formal votes, see your weight, change your vote until the deadline and read the results, register for meetings and give a proxy.

A complex’s documents in folders, with visibility, versions and languages.

The tickets of a complex on a board or in a list, each with its deadline, assignee, photos and history, and the planned maintenance calendar.

Report a problem to your complex’s management from your phone, follow it until it is fixed and rate the work.

The shared spaces of a complex, such as a gym, a meeting hall or guest parking: their rules and fees, their week of bookings and the requests waiting for approval.

Owners book the complex’s shared spaces, such as a gym or a meeting hall, in three steps and follow their bookings.

The front desk: the guests expected today and their check-in, the visitor log, and the parcels waiting for residents.

Owners and residents create a time-limited guest pass in seconds and share it as a link with a QR code.

Meters per unit, and readings owners submit from the 20th to the 25th of each month.

Violations and fines, lost and found, a marketplace and useful contacts.

Find units, owners, plates, tickets and documents from the header, within your permissions.

An assistant in the chat that answers in your language from the complex’s own documents and your own records.

A native app for owners and residents, with the same account and permissions as the web.

Sign up an organization yourself on the Free plan or a free trial, and try a private demo in one click.

The header, the sidebar, tabs and the phone layout: where things are, and why your menu depends on your context and permissions.

Every menu item a Global Admin sees in the platform context and inside a complex, with where it leads.

Every menu item an Org Admin sees in the organization context and inside its complexes.

Every menu item a Complex Admin sees inside a complex, group by group.

The default menu of each staff sub-role: Accountant, Board member, Maintenance staff, Concierge / security.

The menu of an owner and of a resident, and the tab bar they use on a phone.

From the sign-in page to working in the right organization or complex.

Add a management company or association to the platform, then open it to add admins or change its status.

Set up a building or a district: type, organization, name and address, map, structure counts, legal details, currency and languages.

Change a complex’s name, address, legal and bank details, contacts, currency, languages and time zone.

Add a building’s blocks, entrances and floors, or a district’s streets, and see the units on the map.

Give people the running of complexes and organizations: invite them by email, add complexes, and revoke access.

From the invitation email to your first sign-in, with a new account or the one you already have.

Choose what an Accountant, Board member, Maintenance staff or Concierge may do in one complex, or on the whole platform.

Keep the filters you use every day under a name, export a list to Excel, CSV or PDF, and download it from My exports.

Read who changed what, filter the log, and check with one click that no entry was altered or removed.

Work through the website's contact requests: open each one, note what was agreed and move it along to converted or closed.

Turn languages and currencies on or off for the whole platform, add the fee templates complexes will use, and edit the notification texts.

Sign out of this device, or sign out of every device at once by setting a new password.

Give the portal your organization’s name, logo, colours, fonts, contacts and email sender, and check the result before owners see it.

What the messages at sign-in, password reset and session expiry mean, and what to do.

Why an invitation link does not work, and what to do about it.

Messages about suspended or archived organizations, complexes, their photos and their time zones.

Messages about blocks, entrances, floors, streets, clones, unit types and units.

Messages about languages, currencies, amounts, fee templates and role permissions.

Messages about filters, saved views, exports and downloads, and leads.

Short answers to what people ask most about accounts, menus, languages, phones and data.

The words HOA Portal uses, from organization and complex to quorum and grace period.