Help inside the portal
Open short answers for the page you are on, search the help center and find the keyboard shortcuts and support.
The portal carries a short version of this user guide. It shows the articles meant for your role, in the language you use, and links each one to its full page here, with the screenshots.
Help for the page you are on
Select Help (the question mark) in the header. A panel opens with the articles about the page you are on, for example the units list or the complex profile.
- Each article shows its summary. Select Read the full guide to open the whole article in a new tab.
- When no article covers the page, the panel offers the help center instead.
- On a narrow phone the question mark is left out of the header to make room; open the user menu and choose Help.
The help center
Choose Help center at the foot of the help panel. It lists every article for your roles, grouped by section.
- Type in the search box to narrow the list by title, summary and topic.
- Select a section, such as How-to guides, to see only its articles; All shows them all again.
- You see only the articles for the roles you hold: an owner never sees the guides for administrators.
Keyboard shortcuts and support
The foot of the help panel, and the side of the help center, also hold:
- Full user guide: this guide, in a new tab.
- Keyboard shortcuts: the keys the portal answers to. The search shortcut is listed only where search is available, which it is not for owners and residents.
- Contact support: an email to your management company’s support address when it has set one, otherwise the contact page of this website.