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Notification templates

The text of every notification the portal sends, per channel and language, edited once for the whole platform.

For:Global Admin

A notification template holds the text of one kind of notification, such as Monthly invoice issued, for each channel it goes out through and in each language. The portal fills in the details, such as the invoice number or the amount, when it sends one.

Who can use it

The Global Admin: Sidebar › Settings › Notification templates in the platform context.

The list

Each row is a template: Monthly invoice issued, Payment reminder (day 5 and 15), Emergency alert, New vote opened, Vote reminder, Ticket status changed, Ticket past its SLA, Payment receipt to confirm, Payment receipt confirmed, Payment receipt rejected, New chat message, Meeting scheduled, Meeting cancelled, Meeting reminder, New document and New document version. Channels shows where it goes out: In-app, Email, SMS and Push. Languages shows EN · ՀՅ · RU; a language that misses the text in any channel is struck through and marked untranslated. Edit is on each row.

The templates and their channels are fixed; only their text is edited here. Today the portal sends the in-app notifications. The email, SMS and push texts are kept ready for when those channels arrive.

Edit a text

Edit opens the template:

  1. Pick the Channel, then the language tab: English, Հայերեն or Русский. A tab without text is marked Untranslated, and recipients who use that language get the English text until you save one.
  2. Edit the Message. An email also has a Subject, and a push a Title. An SMS is at most 480 characters, any other text 4000.
  3. Select a placeholder, such as {number} or {due_on}, to insert it where the cursor is. Only the placeholders listed for the template are accepted. {brandName} is the name of the portal as recipients know it; never type the product name itself.
  4. Check the Live preview, shown with sample values, and select Save.

Each channel and language is saved on its own. If someone else changed the same text in the meantime, the portal says so and reloads it, so nothing is overwritten.

Every change is written to the audit log.

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