Your payments

As an owner you see what your properties owe and pay it on Payments. On a phone it is the second tab at the bottom.

Balance & history

Sidebar › Payments › Balance & history shows one of your properties at a time.

• With several properties, pick one under Property. Those in other complexes are listed under Also in {complex}; choosing one opens that complex. Next to it you see what you owe across all of them, one line per currency.
• Amount due is what the property owes now, or All paid. Below it: Due by with the due date, an Overdue tag once it has passed, Next invoice on with the day the next monthly invoice is issued, and any credit you have.
• This month’s charges lists the latest invoice: each fee, any late fee, the total and what is already paid.
• Payment history lists your payments, the newest first, each with its date, method and status. Receipt downloads its PDF.
• Download statement gives the last twelve months as a PDF.

You see only your own time as an owner: invoices and payments from before you held the property are not shown.

Pay now

Pay now opens the payment for the whole amount due. Under Pay with you see only the methods your complex accepts:

• Idram, Telcell Wallet and Visa / Mastercard take you to the provider’s page and back. With a card you can tick Save this card for next time.
• ArCa card pays with a card you saved. Remove a saved card with its delete button.
• Bank transfer shows the recipient, TIN, bank, account and the purpose to write, each with a copy button. After you transfer, select I have made the transfer and send the receipt (see below).
• Cash at office shows where and when to pay. After you pay, select I have paid at the office and send the receipt.

Select Pay {amount} once: a second tap never pays twice. When you come back from the provider, the page waits for the provider’s confirmation and then shows Payment successful with the receipt number and Download receipt (PDF). If the payment did not go through, it says why; select Try again.

Upload a payment receipt

Paid by bank transfer, at a terminal or in cash? Send the receipt, and the complex confirms the payment. Select Upload payment receipt under Pay now, Upload a receipt for this invoice under an unpaid invoice, or I have made the transfer / I have paid at the office in the Pay flow.

• Amount is filled in with what you owe, or with what the invoice still lacks. Change it to what you actually paid.
• Paid on is today by default. It cannot be in the future or more than 180 days ago.
• How you paid: bank transfer, cash deposit at a bank, payment terminal, cash at the office, or other.
• Payment reference (optional): the transaction or receipt number. Comment (optional).
• Receipt: one to three JPEG, PNG or HEIC photos or PDFs, each up to 10 MB. On a phone, Take a photo opens the camera, and Choose files picks from your gallery or files.

Send receipt uploads the files and sends it. Your balance does not change yet: it changes once the complex approves the payment.

Sent receipts

Sent receipts lists what you sent for the property, the newest first: Pending confirmation while the complex checks it, Approved with the receipt number of the recorded payment, Rejected with the reason, or Withdrawn. Withdraw takes back a receipt that is still pending. Once a receipt is approved, the balance, the invoice and your payment history update by themselves.

Where the money goes

Sidebar › Payments › Where the money goes shows how your complex plans to spend its money this year. It is read-only: the management keeps it up to date.

• Once the management approves the year’s budget, a ring shows each category’s share of it, with what has been spent so far in the middle. Next to it, each category is listed with its planned amount and share.
• Reserve fund shows how much of its target the fund holds, and Collected this year what share of this year’s invoices has been paid.
• Approved {year} budget (PDF) downloads the signed budget, when the complex attached it.
• The table below lists each category’s planned amount, share and spending so far. On a phone it turns into cards.
• Until the budget is approved, the page says it is not published yet.
• With properties in several complexes, pick one under Complex.

Tenants and family members see this page too. It never shows suppliers, single expenses or other residents.