Request permission for a renovation

Before you renovate, ask the management for permission. You send the request from your phone or computer, and the management reviews it, approves it (sometimes with conditions) or rejects it. You see each step and the reason for the decision.

Read the house rules

Open Renovations (under More on a phone, in the sidebar on a computer). The House rules for renovations card at the top shows:

• the hours works are allowed on weekdays, on Saturday and on Sunday (No works on a day without hours);
• the deposit, if the complex charges one when a request is approved;
• the kinds of works that need a plan or drawing;
• Read the rules opens the complex’s rules, in your language when the management wrote them in it, otherwise in English.

Send a request

Tap New request, or Request renovation on your Home page.

1. Choose the Unit, if you own more than one. You can ask only for a unit you own or co-own.
2. Pick the Kind of works: cosmetic repairs, plumbing or electrical, walls or layout, facade or windows, an air conditioner, or other works.
3. Describe What will be done, in at most 4000 characters: the works, the rooms and anything that affects the neighbours.
4. Set the Dates of the works. They start today or later and last at most 365 days.
5. Add the Contractor and the Contractor’s phone, if you know them. A local number is read as Armenian (+374).
6. Tap Choose files to attach plans, drawings or photos: up to 10 files (PDF, JPEG, PNG, WebP or HEIC, 20 MB each). When the house rules ask for a plan for this kind of works, the request cannot be sent without one.
7. Tap Send request.

Renovation request #8 sent. confirms it.

Follow your requests

My requests lists the requests for your units, the latest first. Each card shows the number, the kind of works, the unit and the dates, its status and its steps: Submitted, Under review, the decision, In progress and Completed.

• When the management approves the request with conditions, Conditions of the approval shows them. Follow them during the works.
• When the management adds a note to its decision, for example the reason for a rejection, you see it as Management’s note.
• When a deposit is charged, the card says how much and, once the works are completed, whether it was returned in full, partly kept for damage or kept.
• When you attached files, tap their count, such as 2 files, to list them, then tap one to open it.

You are notified when the request is approved or rejected, and the notification opens the request.

Start or withdraw

• Mark works started on an approved request tells the management the works are under way.
• Withdraw cancels a request that is waiting, under review or approved and not yet started. A deposit already charged is credited back to your account. To do the works later, send a new request.

Only the owner who sent the request can start or withdraw it; a co-owner of the unit sees it but cannot move it.