Maintenance requests

Owners, tenants and family members report problems in their home or building to the management, such as a leak, a broken light or a stuck elevator, and follow each one until it is fixed.

Report a problem

On Home, tap New request under the quick actions. You can also open Requests (a tab on a phone, in the sidebar on a computer) and tap New request there.

1. Pick a Category: Plumbing, Electrical, Elevator, Cleaning, Security or Other.
2. If you hold more than one unit in the complex, choose the Unit the problem is about. With one unit, it is filled in for you.
3. Add the Location, such as the kitchen or the hallway on floor 9, and describe What happened?. The first line becomes the request’s title; without a description, the category’s name does.
4. Tap Add photos to attach up to five photos (JPEG, PNG, WebP or HEIC, 10 MB each). On a phone you can take them with the camera.
5. Keep Normal, or choose Urgent for an emergency such as flooding.
6. Tap Submit request.

Request #1047 sent. Management replies within 48 h. confirms it. The hours are the time the management has to resolve a request of the priority you chose: 48 hours for a normal request and 4 hours for an urgent one, by default.

Follow your requests

Requests lists the requests you reported, the latest first. Each shows its number, category and date, its status and a progress bar of five steps: New, Assigned, In progress, Resolved and Closed. You are notified each time the status changes, and the notification opens the request.

You cannot edit or cancel a request once it is sent. To add something, write to the management in the chat.

Rate the work

Once a request is Resolved or Closed, it shows Rate the work. Tap one to five stars, add a comment if you like, and tap Send rating. Thanks for the rating. confirms it. You rate a request once, and the management sees your stars and comment on the ticket.

The management works the requests on the Maintenance page.