Global analytics

Analytics compares the complexes on the platform over time, from their daily figures. Open it from Analytics in the menu.

Pick 3 months, 6 months or 12 months at the top to choose the period. The page opens on six months, and the choice stays in the page address, so you can bookmark or share it.

What the page shows

• Collection rate by complex: what each complex collected of what it billed over the period. A bar is in the main colour at 80 % or more, amber from 70 %, and red below that.
• Debt by complex: what each complex’s units owe, for the complexes that owe something, at the end of the period. Debt is never added across currencies: with complexes in drams and dollars you see one chart for each currency.
• Tickets opened vs resolved: for each month, the tickets opened and resolved across all complexes, side by side.
• SLA compliance: for each complex, the share of resolved tickets that met their deadline, on average over the period. It is green at 90 % or more, amber from 80 %, and red below that. A complex with no resolved tickets in the period has no tile.

Each month uses a complex’s last figures of that month. A complex appears once its first daily figures are taken; archived complexes, and archived and demo organizations, are left out.

Export the figures

Select Export next to the period and pick Excel (.xlsx) or CSV (.csv). You get one row per complex and month: the collection rate, the debt in the complex’s currency, the tickets opened and resolved, and the SLA compliance. The file is prepared in the background, and you can download it from the notice or from My exports.

For today’s figures and alerts, see The Global Admin dashboard.